Monthly WordPress Management - Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the WordPress maintenance services (“Services”) provided by Pixels and Puzzles Ltd (“Company,” “we,” “us,” or “our”). By engaging our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

2. Services Provided

We offer the following monthly WordPress maintenance services:

2.1 WordPress Core, Plugin, and Theme Updates

We will keep your WordPress core software, plugins, and themes updated to the latest versions to prevent security vulnerabilities and ensure proper functionality. Updates will be performed regularly and as soon as new versions are available.

2.2 Security Scans and Uptime Monitoring

We will conduct regular security scans to protect your website from hackers and other security threats. Uptime monitoring will be implemented to ensure your website remains accessible to visitors. In the event of a security breach or downtime, we will take immediate action to mitigate any issues.

2.3 Site Backups

We will perform regular backups of your website’s data. These backups will be securely stored, and we will ensure that your website can be quickly restored in the event of data loss or other issues.

2.4 General Maintenance

We will provide general maintenance services to fix minor issues and keep your website running smoothly. This includes but is not limited to troubleshooting errors, optimizing performance, and ensuring overall website health.

3. Client Responsibilities

3.1 Access

You agree to provide us with necessary access to your website, including administrative credentials and any other relevant information required to perform the Services.

3.2 Cooperation

You agree to cooperate with us in a timely and efficient manner, providing any necessary information or approvals to enable us to perform the Services.

4. Fees and Payment

4.1 Payment Terms

Payment for the Services is due on a monthly basis. You will be billed on the contract start date and then each month after that. Payment must be made within 30 days of the invoice date. 

4.2 Late Payments

Late payments may result in the suspension or termination of Services.

5. Term and Termination

5.1 Term

These Terms shall commence on the date you first engage our Services and shall continue on a month-to-month basis until terminated by either party in accordance with these Terms.

5.2 Termination

You may terminate the Services by providing us with at least thirty-one (31) days written notice. We may terminate the Services at any time, with or without cause, by providing you with at least thirty-one (31) days written notice.

6. Limitation of Liability

To the fullest extent permitted by law, our liability for any claims arising out of or related to the Services shall be limited to the amount you paid us for the Services during the twelve (12) months preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

7. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the Services or breach of these Terms.

8. Amendments

We reserve the right to amend these Terms at any time. Any amendments will be effective immediately upon posting on our website or otherwise providing notice to you. Your continued use of the Services after any such amendments constitutes your acceptance of the new Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of laws principles.

10. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Services and supersede all prior and contemporaneous agreements, understandings, and representations, whether written or oral, regarding the Services.

11. Contact Information

If you have any questions about these Terms, please contact us at hello@pixelsandpuzzles.com.

By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.