Website, wifi data capture & CRM
Situated near Tower hill in the heart of St Katharine Docks, dokke is a all-day eatery with a bar and terrace.
Serving brunch through the day to dinner in the evening, with small and large tapas-style plates, it focuses on Asian fusion cuisine made with British ingredients.
We designed the website with a focus on full-width image presentation to do justice for the outstanding food and decor; we used hover-activated image slideshows and masonry-style galleries to achieve this and complement the elegant typography.
Website
Wifi data capture
We handled end-to-end delivery for the implementation of wifi data capture at the restaurant. This included running the tender process and reviewing providers before settling on the one that fit the restaurant’s requirements best, with social login and Mailchimp email marketing integration as standard.
The benefits the restaurant has seen since launch:
- The mailing list has grown by more than 90%
- Customers can sign in with their preferred social account to access wifi quickly
- The restaurant is able to send automated follow-up communications like feedback requests
CRM & email marketing
From setting up a Mailchimp account for the restaurant to template design and automated data import from a number of sources, Pixels & Puzzles has managed Dokke’s CRM programme from the very start.
Email designs based around simplicity and clear calls to action are allied to an end-to-end tracking operation from open to booking.
In addition, processes are in place to collect, collate and review customer feedback so that the restaurant is always listening to its customers and well equipped to deliver an unforgettable dining experience.
