CRM & email marketing

Combining strategy with end-to-end service delivery, we help organisations communicate better with their customers

Areas covered

The areas below are never approached in isolation – we understand how they all fit together and always aim to see the bigger picture.

Customer relationship management

Creating a better experience for customers is at the heart of everything we aim to do, so we bring expertise on best practices in the CRM space as well as knowledge on CRM system administration, allowing organisations to collect and organise their customer data effectively before using it to enhance their proposition.

Email marketing

With over 15 years of email marketing experience, we are experts on multiple platforms and know how to get email delivered, personalised, opened and engaged with to deliver outstanding ROI and value for any organisation. Integrating customer data feeds, email design, system setup and end-to-end reporting are all covered.

Forms & Surveys

We can help organisations capture data more effectively (by using pre-populated forms, for example) as well as collect and analyse feedback from members/customers to create an environment thriving on data-driven decision-making to inform new features in an organisation’s roadmap.

System/platform expertise

Work

Journey mapping and automation to improve member and group consultant experience
Synchronisation of customer data between platforms to drive personalisation
Automated customer communications journeys and recommendations